The Baas: intuitive knowledge base chatbot
Project summary
We developed a knowledge base chatbot to provide instant advice on the Baas company and MACH alliance, enhancing user engagement and demonstrating their expertise.
What they wanted
The BaaS Company aimed to develop a knowledge base chatbot for their commercial landing page. The primary goal was to provide instant, automated consultancy on MACH-related services to enhance user engagement. The chatbot needed to demonstrate The BaaS Company's expertise in MACH consultancy and provide immediate answers to visitors' inquiries.
What we did
- Knowledge Base Integration:
- Collected and integrated data from The BaaS Company's website, including blogs detailing their way of working.
- Created FAQ set to overwrite the knowledge base.
- Included external URLs related to MACH for comprehensive coverage.
- Conversation Flow Design:
- Developed an intuitive conversation flow capable of handling a wide range of anticipated questions.
- Incorporated logic for the chatbot to ask follow-up questions when needed to ensure accurate responses.
What is the effect
- Enhanced User Engagement:
- The chatbot provided immediate, accurate responses to user inquiries, showcasing The BaaS Company's expertise in MACH consultancy.
- Improved user satisfaction and engagement by offering instant, relevant information.
- Strengthened Market Position:
- By effectively demonstrating their expertise through the chatbot, The BaaS Company strengthened its position in the MACH consultancy market.
- The innovative use of a knowledge base chatbot set The BaaS Company apart from competitors, attracting more potential clients and increasing their market share.
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